5 things you wouldn’t expect from a mobile network

Mar 17, 2020

1. customer support in 30 seconds

Chat to a member of the Honest team in 30 seconds on average, in our app or on our website. We’re happy to answer any questions you might have 👋

2. your bill gets cheaper each month.

Yes, you read that right! With some mobile networks, your bill can actually increase mid-contract. We don’t think that’s right and we also think you should be rewarded for your loyalty, so we’ve introduced a loyalty discount that increases each month you remain a member. If you joined as an Early Bird Member, you started with a loyalty discount of 10% which increases each month to a maximum of 30%. You can boost your loyalty discount all the way to 100% by referring friends and family!

3. we actually tell you if you could save money by moving to a cheaper plan.

Yep, we automatically work out whether you could downgrade your data plan to save money and send you a notification to let you know.

4. we’re legally bound to consider our planet in all our decision making

We’re proud to be the only mobile network in the UK that’s registered as a B Corporation. The B Corporation certification represents the highest standard of verified social and environmental performance and we’ve even changed our company’s articles of association so that we’re legally obliged to consider the environment in all our decision making. We’re also a member of 1% for the Planet and donate 1% of our revenue to environmental causes. 

5. we plant trees for all our customers

Probably not what you’d expect to hear from a mobile network but we think that reforesting our planet is critical in addressing global warming. So we decided that we’d plant trees for all our customers. You can track how many trees you’ve planted in our app, view how much carbon you’ve offset and learn about your current carbon footprint.