“The willingness to go the extra mile when we asked for help with donated phone issues, was a big help to us!”– 1625 Independent People
facts about 1625
- Industry – charity
- Summary of charity – 1625 Independent People work with young people aged 16 to 25 in the South West. Thy provide support to help young people find and/or sustain their accommodation as well as providing safe and stable supported housing that is affordable and accessible.
We’re working with charity 1625 so we caught up with their team to find out how they’d been getting on. We spoke to Natalie Snook their Contract Administrator.
1625 and SIMs
We’re a charity that works with young people who are homeless, leaving care, or at risk of homelessness in the South West.
We came across Honest when we were looking to set up a pandemic digital task group to enable our young people to have phone and internet access.
It seemed like they had a good ethos – so we got in touch to see if they could help and loved that they had actual people to talk to.
“the willingness to go the extra mile”
switching to honest
We got a grant for our initial SIMs. At the start of lockdown Honest got us up and running in a matter of days.
The process of switching was made easy through their communication channels. Having someone readily available to show me step-by-step, how to set up the SIMs was great.
The willingness to go the extra mile when we asked for help with donated phone issues, was a big help to us! The customer service is great and the team is easy to talk to and friendly.
Our communication needs have grown, and we’ve now swapped over volunteers phones, so you can actually speak to someone if you have any issues.
Pay-as-you-go SIMs are hard to manage for multiple people and the Honest Mobile app is a great benefit to make it easy for us.
Honest send the SIMs out to the volunteers and it’s very easy for them to activate.
“loved that they had actual people to talk to”
moving forwards
As the young people we have supported with SIMs move on from working with 1625 we have been able to encourage them to keep an account open with Honest.
Honest have kept them on discounted charity rates, and switched over their accounts with 1625 to personal accounts seamlessly.
other connections
Honest have also done Mobile Broadband devices for people needing broadband for education or work. Keeping them connected in temporary housing where normal broadband is not available.
Honest have set up and supported 60 SIMs for us since the start of lockdown. I would readily recommend Honest to everyone!
Jag Atwal – Head of Sales
jag@honestmobile.co.uk
+44 (0) 20 4525 5578