a step by step guide to activating your SIM

Here are some helpful tips on how to get your SIM set up. If you need a hand, just send us a message below and we’ll be happy to help you out. 

a step by step guide to activating your SIM

Here are some helpful tips on how to get your SIM set up. If you need a hand, just send us a message below and we’ll be happy to help you out. 

1. download the app

1. download the app

2. log in with your email address

You need to use the same email address that you used to order your SIM. If you can’t remember, please check your order confirmation email. 

Honest Mobile app log in screen

2. log in with your email address

You need to use the same email address that you used to order your SIM. If you can’t remember, please check your order confirmation email. 

Honest Mobile app log in screen
Honest Mobile App and smart notification helping you stay on the right plan

3. enter your SIM number

Enter the last 4 numbers on the back of your SIM.

it's not letting me activate!

Have you logged into the app using the same email address you used to order your SIM?

Check your order confirmation email to make sure you’re using the right email address.

You can change the email address attached to your account once you’ve set up your SIM in the app. Just head to ‘my account’ then tap ‘change personal details’.

3. enter your SIM number

Enter the last 4 numbers on the back of your SIM.

Honest Mobile App and smart notification helping you stay on the right plan
it's not letting me activate!

Have you logged into the app using the same email address you used to order your SIM?

Check your order confirmation email to make sure you’re using the right email address.

You can change the email address attached to your account once you’ve set up your SIM in the app. Just head to ‘my account’ then tap ‘change personal details’.

4. transfer your number or choose a new one

a. transferring your number

If you’re transferring your number to honest, you’ll need to get your PAC code from your current network. You can get your PAC by texting ‘PAC’ to 65075 – it’s free and you get your PAC in 60 seconds. 

Once you have your PAC code , enter it in the app and select the day that your want your number to switch across to honest. 

Using your PAC will automatically cancel your contract with your current network. 

b. choose a new number

If you’d like a new number, you can choose a new number instead. 

 

Honest Mobile App and smart notification helping you stay on the right plan

4. transfer your number or choose a new one

a. transferring your number

If you’re transferring your number to honest, you’ll need to get your PAC code from your current network. You can get your PAC by texting ‘PAC’ to 65075 – it’s free and you get your PAC in 60 seconds.

Once you have your PAC code , enter it in the app and select the day that your want your number to switch across to honest.

Using your PAC will automatically cancel your contract with your current network.

b. choose a new number

If you’d like a new number, you can choose a new number instead.

Honest Mobile App and smart notification helping you stay on the right plan
Honest Mobile App and smart notification helping you stay on the right plan

5. confirm your plan

If you’ve changed your mind since you ordered your SIM you can change your plan here.

5. confirm your plan

If you’ve changed your mind since you ordered your SIM you can change your plan here.

Honest Mobile App and smart notification helping you stay on the right plan

6. turn on smart travel? 

Our optional smart travel bolt on gives you a fixed amount of data and minutes and messages to UK numbers each day for a fixed price, when you’re travelling outside the UK or EU.

You can turn it on and off at any point in the app. 

Honest Mobile App and smart notification helping you stay on the right plan

6. turn on smart travel?

Our optional smart travel bolt on gives you a fixed amount data and minutes and messages to UK numbers each day for a fixed price, when you’re travelling outside the UK or EU.

You can turn it on and off at any point in the app. 

Honest Mobile App and smart notification helping you stay on the right plan
Honest Mobile App and smart notification helping you stay on the right plan

7. set your bill cap

Set your bill cap to avoid unexpected charges. You won’t be charged any more than the cost of your plan plus your bill cap. 

If you set your bill cap as £0, you won’t be able to make any chargeable calls (premium or international numbers) or send picture messages. 

You can change your bill cap anytime in the app. 

7. set your bill cap

Set your bill cap to avoid unexpected charges. You won’t be charged any more than the cost of your plan plus your bill cap. 

If you set your bill cap as £0, you won’t be able to make any chargeable calls (premium or international numbers) or send picture messages. 

You can change your bill cap anytime in the app. 

Honest Mobile App and smart notification helping you stay on the right plan

8. pay for your first month 

If you haven’t already paid for your first month, enter your card details.

Your first month only starts when you activate your SIM.

 

what if I activate mid-month?

When you activate your Honest SIM you pay for the month upfront.

If you activate half way through the month then you’ll have paid for 15 days or so that you didn’t use. So we pro rate those 15 days and instead of refunding you that money we apply it to your next month’s bill.

So your next bill is 15 days less 😊

 

Honest Mobile App and smart notification helping you stay on the right plan

8. pay for your first month

If you haven’t already paid for your first month, enter your card details.

Your first month only starts when you activate your SIM.

what if I activate mid-month?

When you activate your Honest SIM you pay for the month upfront.

If you activate half way through the month then you’ll have paid for 15 days or so that you didn’t use. So we pro rate those 15 days and instead of refunding you that money we apply it to your next month’s bill.

So your next bill is 15 days less 😊

 

Honest Mobile App and smart notification helping you stay on the right plan
Honest Mobile App and smart notification helping you stay on the right plan

9. get ready for launch

Double check your details and activate your SIM 🥳

9. get ready for launch

Double check your details and activate your SIM 🥳

Honest Mobile App and smart notification helping you stay on the right plan

10. insert your SIM 

If you’ve just got a new number, insert your SIM and you’re ready to go 👍 

If you’re transferring your number to honest, wait for your old SIM to stop working on your transfer day, and then pop in your new honest SIM. Your number will switch across between 8am and 6pm. It’s normally pretty instant but can occasionally take a little longer.

If you’re transferring your number, you can use your honest SIM straight away but your SIM will have a temporary number until your number transfers across. 

Honest Mobile App and smart notification helping you stay on the right plan

10. insert your SIM

If you’ve just got a new number, insert your SIM and you’re ready to go 👍 

If you’re transferring your number to honest, wait for your old SIM to stop working on your transfer day, and then pop in your new honest SIM. Your number will switch across between 8am and 6pm. It’s normally pretty instant but can occasionally take a little longer.

If you’re transferring your number, you can use your honest SIM straight away but your SIM will have a temporary number until your number transfers across. 

Honest Mobile App and smart notification helping you stay on the right plan

11. my data isn’t working

Your Honest SIM should automatically have the right data settings. But sometimes you need to set them up. It only takes a second. You’ll need to follow different instructions depending on what phone you’re using.

11. my data isn’t working

Your Honest SIM should automatically have the right data settings. But sometimes you need to set them up. It only takes a second. You’ll need to follow different instructions depending on what phone you’re using.

need a hand?

Speak to us in seconds using the chat icon below. We’ll talk you through the process from start to finish.

FAQs

when will my SIM start working?

If you’ve just got a new number, your SIM will start working as soon as you click ‘activate SIM’ in the app. 

If you’re transferring your number to honest, your SIM will start working once you click ‘activate SIM’ in the app, but you’ll have a temporary number until your number transfers across. 

when should I insert my SIM?

If you’ve just got a new number, insert your SIM once you’ve followed the instructions above and activated your SIM in the app.

If you’re transferring your number to honest, wait for your old SIM to stop working and then pop in your new honest SIM. 

how do I transfer my number?

To transfer your number to honest you’ll need to get a PAC code from your previous network. You can get your PAC code by texting ‘PAC’ to 65075 from the number you want to switch.

Once you’ve got your PAC code, you can use it anytime within the next 30 days.

Using your PAC code will automatically cancel your contact with your previous network.

Enter your PAC code and mobile number in the app (see step 4 above) and choose the day that you want your number to transfer across. 

can I change my payment card?

Yes, you can choose a new card to pay for your first month when you activate your SIM in the app. We’ll use this card to charge you for the following months. You can change your card details in the app later too. 

what time will my number switch to my new honest SIM?

Your number will transfer over to your new honest SIM between 8am and 6pm but normally happens in the morning.