going abroad

free EU roaming

Using your phone while you’re in the EU

calls

Unlimited calls to UK numbers. Calls to EU numbers are charged at 7p /minute.

messages

Unlimited messages to UK numbers. Messages to EU numbers are charged at 7p /message.

data

Use your normal data allowance up to a maximum of 20GB /month

which countries are included in the EU zone?

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechenstein, Lithuania, Luxembourg, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Saint Martin, Slovakia, Slovenia, Spain, St. Barthelemy, Sweden, Switzerland. 

You can roam freely in the EU for 2 months. After this period you will incur additional charges.

world travel

World Travel lets you roam outside the UK and EU

You’re automatically charged the cheapest amount each day and your costs are capped to help you avoid large roaming fees. Here’s how it works:

 

Turn on World Travel if you want to to roam outside the UK and EU. You can turn it on and off in the app.

We’ll charge you based on our standard roaming charges until you hit the daily price cap. The price cap varies for each zone.

If you hit the price cap, you unlock a roaming bundle that gives you more minutes, texts and data for that day.

standard roaming charges

When travelling outside the UK and EU, charges vary depending on which zone you are roaming in:

Zone 1
Zone 2
Zone 3
Daily price cap
£7.50£18.50£18.50
Calls to UK numbers (/min)
30p84p84p
Receiving calls (/min)
9p60p60p
Data (/MB)
£3£3£3
SMS to UK numbers (/SMS)
21p21p21p

 

roaming bundles

ZONE 1

Daily price cap:
£7.50/day
  •   1 GB /day
  •   200 Minutes /day to UK numbers
  •   200 SMS /day to UK numbers
  •  

ZONE 2

Daily price cap:
£18.50/day
  •   50 MB /day
  •   20 Minutes /day to UK numbers
  •   10 SMS /day to UK numbers
  •  

ZONE 3

Daily price cap:
£18.50/day
  •   5 MB /day
  •   5 Minutes /day to UK numbers
  •   5 SMS /day to UK numbers
  •  

Daily roaming bundles reset at midnight in the UK each night. 

roaming zones

Roaming zones outside the UK and EU

zone 1

Albania, Argentina, Armenia, Australia, Brazil, Brunei Darussalam, Canada, Chile, China, Colombia, Costa Rica, Ecuador, El Salvador, Faroe Islands, Gabon, Georgia, Guatemala, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kuwait, Kyrgyzstan, Malaysia, Mexico, Myanmar, New Zealand, Nicaragua, Niger, Nigeria, Pakistan, Panama, Paraguay, Puerto Rico, Qatar, Russia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United States, Uruguay.

zone 2

Afghanistan, Anguilla, Antigua and Barbuda, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bermuda, Bosnia and Herzegovina, Botswana, British Virgin Islands, Cayman Islands, Congo, Cote d’Ivoire, Dominica, Dominican Republic, Egypt, Fiji, Ghana, Greenland, Grenada, Guam, Guinea, Haiti, Iraq, Jamaica, Jordan, Kenya, Kosovo, Macau, Macedonia, Moldova, Montenegro, Montserrat, Morocco, Oman, Palestine, Papua New Guinea, Peru, Rwanda, Saudi Arabia, Senegal, Serbia, St. Kitts and Nevis, St. Lucia, St. Vincent & the Grenadines, Tajikistan, Tonga, Tunisia, Turks and Caicos Islands, United Arab Emirates, Uzbekistan, Vietnam, Yemen.

zone 3

Algeria, Andora, Angola, Aruba, Bahamas, Belize, Benin, Bhatun, Bolivia, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo Dem Rep, Cuba, Djibouti, Equatorial Guinea, Ethiopia, French Polynesia, Gambia, Guinea-Bissau, Guyana, Iran, Laos, Lebanon, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Namibia, Nepal, Netherlands Antilles, New Caledonia, On Sea/Over the Air, Philippines, Sao Tome and Principe, Seychelles, Sierra Leone, South Sudan, Sudan, Suriname, Syria, Tanzania, Togo, Trinidad and Tobago, Turkmenistan, Uganda, Vanuatu, Venezuela, Zambia, Zimbabwe, All other countries.

international calls and texts

Calling and texting international numbers

Calls and texts to international numbers aren’t included in World Travel and are charged separately.

 

from Zone 1
from Zone 2
from Zone 3
Calls to international numbers (/min)
47p107p107p
Receiving calls (/min)
9p60p60p
Sending SMS to international nubmers (/SMS)
21p21p21p