going abroad
free EU roaming
Using your phone while you’re in the EU
calls
Unlimited calls to UK numbers. Calls to EU numbers are charged at 7p /minute.
messages
Unlimited messages to UK numbers. Messages to EU numbers are charged at 7p /message.
data
Use your normal data allowance up to a maximum of 20GB /month
which countries are included in the EU zone?
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Caribbean (includes Martinique, French Guyana, Guadeloupe, Marie-Galante, The Saints, Desirare, St-Martin, St-Bartholemy), Germany, Gibraltar, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco,The Netherlands, The Vatican, Norway, Poland, Portugal, French Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, and Sweden.
You can roam freely in the EU for 2 months. After this period you will incur additional charges.
roaming zones
Roaming zones outside the UK and EU
zone 1
Australia, Brazil, Canada, China, Guernsey, Hong Kong, India, Indonesia, Isle of Man, Israel, Japan, Jersey, Malaysia, Mexico, New Zealand, Qatar, Russia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States
zone 2
Afghanistan, Albania, Anguilla, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, British Virgin Islands, Cayman Islands, Chile, Colombia, Congo Democratic Rep of, Congo Rep of, Costa Rica, Cote D’Ivoire, Curacao, Dominica, Ecuador, Egypt, Faroe Islands, Fiji, Gabon, Georgia, Ghana, Greenland, Grenada, Guatemala, Guinea, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kenya, Korea Republic of, Kosovo, Kuwait, Kyrgyzstan, Macedonia Republic of, Moldova Republic of, Montenegro, Montserrat, Morocco, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia Republic of, Sri Lanka, Tajikistan, Tanzania United Republic of, Tonga, Turks and Caicos Islands, Uganda, Ukraine, Uruguay, Vanuatu, Zambia
zone 3
Algeria, Andorra, Angola, Argentina, Bahamas, Benin, Bhutan, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cuba, Djibouti, Dominican Republic, Equatorial Guinea, Ethiopia, French Polynesia, Gambia, Guam, Guinea Bissau, Iran, Jordan, Lao People’s Democratic Republic, Lebanon, Libya, Macao, Madagascar, Maldives, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Myanmar, Namibia, New Caledonia, Nicaragua, Niger, Oman, Over the air, Over the sea, Pakistan, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Syrian Arab Republic, Togo, Tunisia, Uzbekistan, Venezuela, Vietnam, Yemen, Zimbabwe
standard roaming charges
When travelling outside the UK and EU, charges vary depending on which zone you are roaming in
Zone |
to UK (/min) |
out of zone (/min) |
receiving calls (/min) |
data (/MB) |
SMS (/SMS) |
| 1 | 30p | 47p | 9p | £3 | 21p |
| 2 | 84p | 107p | 60p | £3 | 21p |
| 3 | 84p | 107p | 60p | £3 | 21p |
smart travel
Smart travel is our optional bolt-on which gives you a set amount of data, calls and messages, for a fixed daily price when travelling outside the UK and EU.
zone 1
calls, texts and data outside the UK and EU
500 MB /day- 200 Minutes /day to UK numbers
- 200 SMS /day to UK numbers
zone 2
calls, texts and data outside the UK and EU- 50 MB /day
- 20 Minutes /day to UK numbers
- 10 SMS /day to UK numbers
zone 3
calls, texts and data outside the UK and EU- 5 MB /day
- 5 Minutes /day to UK numbers
- 5 SMS /day to UK numbers
Each 24 hour period for smart travel starts at midnight in the UK.