going abroad

free EU roaming

Using your phone while you’re in the EU

calls

Unlimited calls to UK numbers. Calls to EU numbers are charged at 7p /minute.

messages

Unlimited messages to UK numbers. Messages to EU numbers are charged at 7p /message.

data

Use your normal data allowance up to a maximum of 20GB /month

which countries are included in the EU zone?

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Caribbean (includes Martinique, French Guyana, Guadeloupe, Marie-Galante, The Saints, Desirare, St-Martin, St-Bartholemy), Germany, Gibraltar, Greece, Hungary, Iceland, Republic of Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco,The Netherlands, The Vatican, Norway, Poland, Portugal, French Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, and Sweden.

You can roam freely in the EU for 2 months. After this period you will incur additional charges.

roaming zones

Roaming zones outside the UK and EU

zone 1

Australia, Brazil, Canada, China, Guernsey, Hong Kong, India, Indonesia, Isle of Man, Israel, Japan, Jersey, Malaysia, Mexico, New Zealand, Qatar, Russia, Singapore, South Africa, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United States

zone 2

Afghanistan, Albania, Anguilla, Antigua and Barbuda, Armenia, Aruba, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Belize, Bermuda, Bolivia, Bonaire, Bosnia and Herzegovina, British Virgin Islands, Cayman Islands, Chile, Colombia, Congo Democratic Rep of, Congo Rep of, Costa Rica, Cote D’Ivoire, Curacao, Dominica, Ecuador, Egypt, Faroe Islands, Fiji, Gabon, Georgia, Ghana, Greenland, Grenada, Guatemala, Guinea, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kenya, Korea Republic of, Kosovo, Kuwait, Kyrgyzstan, Macedonia Republic of, Moldova Republic of, Montenegro, Montserrat, Morocco, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Serbia Republic of, Sri Lanka, Tajikistan, Tanzania United Republic of, Tonga, Turks and Caicos Islands, Uganda, Ukraine, Uruguay, Vanuatu, Zambia

zone 3

Algeria, Andorra, Angola, Argentina, Bahamas, Benin, Bhutan, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Cuba, Djibouti, Dominican Republic, Equatorial Guinea, Ethiopia, French Polynesia, Gambia, Guam, Guinea Bissau, Iran, Jordan, Lao People’s Democratic Republic, Lebanon, Libya, Macao, Madagascar, Maldives, Mali, Mauritania, Mauritius, Mongolia, Mozambique, Myanmar, Namibia, New Caledonia, Nicaragua, Niger, Nigeria, Oman, Over the air, Over the sea, Pakistan, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Syrian Arab Republic, Togo, Tunisia, Uzbekistan, Venezuela, Vietnam, Yemen, Zimbabwe

smart travel

Smart travel is our optional bolt-on which gives you a set amount of data, calls and messages, for a fixed daily price when travelling outside the UK and EU.

zone 1

calls, texts and data outside the UK and EU
£7.50/day
  •   500 MB /day
  •   200 Minutes /day to UK numbers
  •   200 SMS /day to UK numbers
  •  

zone 2

calls, texts and data outside the UK and EU
£18.50/day
  •   50 MB /day
  •   20 Minutes /day to UK numbers
  •   10 SMS /day to UK numbers
  •  

zone 3

calls, texts and data outside the UK and EU
£18.50/day
  •   5 MB /day
  •   5 Minutes /day to UK numbers
  •   5 SMS /day to UK numbers
  •  

Each 24 hour period for smart travel starts at midnight in the UK.

standard roaming charges

When travelling outside the UK and EU, charges vary depending on which zone you are roaming in

Zone
to UK (/min)
out of zone (/min)
receiving calls (/min)
data (/MB)
SMS (/SMS)
1 30p 47p 9p £3 21p
others countries 84p 107p 60p £3 21p