Access More Masts with Smart Signal
We’re on a mission to build the best mobile network we can and as part of that we’re offering access to more masts than any single UK mobile network.
Having access to more masts means you have a better chance of having signal, in more places, more of the time.
How does Smart Signal work?
There are 4 mobile networks in the UK that have their own masts: Three, EE, O2 and Vodafone. Other mobile networks partner with the four major networks to access their masts: Sky and GiffGaff use O2, Virgin and Asda use EE, and VOXI uses Vodafone.
Smart Signal gives you access to multiple networks. Honest Mobile’s primary network is Three, and if you lose signal, you’ll automatically switch over to EE or O2.
How do I get Smart Signal?
Smart Signal is an optional bolt-on that you can turn on and off as you please, with a minimum period of one month. Smart Signal costs £10 per month.
Once you become a member of Honest Mobile you can activate Smart Signal using our App.
Frequently Asked Questions
About Smart Signal
Is Smart Signal for me?
If you find yourself losing signal throughout the day, or have good signal on one network at home but no signal at work then Smart Signal would be great for you! It’s also brilliant for people who live in areas where signal is weak across all networks as you’ll have a better chance of being able to connect.
How much does Smart Signal cost?
Smart Signal is a £10 per month bolt-on. You can turn it on and off as often as you wish. There’s a minimum period of one month.
How quickly does it switch?
When you switch network, you’ll lose connection briefly, so if you’re on a phone call you’ll be disconnected. Unfortunately, there’s nothing anyone can do about this at the moment. If you’re streaming Netflix or Spotify you’d never notice as the buffer will easily cover this short changeover period.
Does Smart Signal increase my download speeds?
No, but it does increase your chance of being on a network with good signal, so it increases your chance of accessing better download speeds.
Does Smart Signal guarantee that I’ll have signal all the time?
No. If you’re in a place where there’s no signal at all, sadly there’s nothing we can do in those situations. We’re talking to some really amazing companies that let your current mobile phone talk directly to satellites in Space, but we’re a little way away from guaranteeing 100% nationwide coverage yet. Watch this space.
Does Smart Signal automatically choose the network with the best signal?
No, with Smart Signal you’ll automatically switch to EE or O2 if you lose signal on Honest Mobile. On some phones you can also manually select which network you want to be on.
Are calls, messages and data more expensive if I have switched network?
No, exactly the same rates apply as on your current subscription.
Will it fix capacity problems on 3G/4G?
No. Smart Signal won’t fix capacity problems with the 3G/4G networks in the UK. If you’ve ever been in a busy train station or stadium you’ll know what we’re talking about. Your phone says you have great signal, but you can’t connect. This is because there are simply too many people trying to use network infrastructure in a very small space. When 5G is launched nationwide, this problem will almost disappear thanks to the way 5G technology works.
Can I manually select which network I want to be on?
Yes, on some phones you are able to switch to a network manually. This is not how we’ve designed Smart Signal to be used though. We recommend that you leave your phone to automatically switch you between networks when required.
Are data speeds restricted when I switch to EE or O2?
EE and O2 reserve the right to limit data speeds in order to maintain their overall network performance so it’s possible that you may experience limited data speeds.
Who should use Smart Signal?
Smart Signal is particularly great for:
- People who live or work in areas with poor signal.
- People who depend on good signal for work.
- People who spend a lot of time travelling around the UK.
Is Smart Signal compatible with my device?